Before the robot installation
Smart Helpdesk
Working solution for automated Helpdesk request distribution. A helpdesk robot categorizes tasks, assigns them to corresponding groups of specialists, sorts and prioritizes tasks.
Goal
Automated request distribution
Tasks
Training the robot to distribute requests accurately
Functional
Speeding up the request processing and cost reduction
Who can be replaced by a robot?
After the robot installation and training
How are the helpdesk requests processed?
What result can we get?
ADVANTAGES
• Machine Learning algorithms classify tasks according to time required (S, M, L) on the basis of collected data.
• Calculating of an average statistic “speed” of an employee.
• Distribution of tasks considering task priority and employee “speed”.
• Taking into account domain expertise of an employee.
• Consideration of employee availability (holiday, business trip).
• Possibility to assign a top priority status manually – an authorized manager can interfere when necessary.
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Machine Learning application in your business